Delivery Information
Delivery Information: all orders placed before 1pm Monday-Friday will be sent from our warehouse on the same working day on a next working day UK mainland delivery service (Zone 1) with our UK carriers.
For example:
1. An order placed before 1pm on a Wednesday will be despatched from our warehouse on the same day and be out for delivery with the delivery company on Thursday.
2. An order placed at 2pm on a Friday will not be despatched from our warehouse until the coming Monday and will be out for delivery on Tuesday.
Please note that deliveries to other destinations outside Zone 1 UK mainland will take longer and incur delivery surcharges imposed by our carriers. Delivery surcharges from our carriers are in the region of £85 per order to Zone 2 & 3 destinations please email us at sales@tradestoreonline.co.uk if you would like place an order and your address is in Zone 2 or 3 so we can manually process your order.
Zone 2 & 3 areas that are affected are:
Zone 2:
The Highlands and Isles of Scotland
Postcodes AB, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Zone 3:
Northern Ireland, Isle of Man, Isle of Scilly, Postcodes BT, IM, TR-21-25.
Business or residential delivery in 2 working days to most major European countries and from 3 working days elsewhere in Europe.
You will receive a notification via email when your order has been despatched – the email will contain your orders tracking details with carrier link and tracking ID.
If you provide a mobile telephone number with your order then our carriers will send you automated notifications by email and/or text with delivery updates, this is usually in the form of a delivery slot.
What you need to do
Orders will be delivered to the delivery address provided and a signature will be required acknowledging receipt of the delivery. The signatory must be 18 years of age and over. If no one is present at the time of delivery, the goods will not be delivered unless alternative arrangements have already been agreed with the delivery company. If you are unable to be at the delivery address on the specified delivery day please let us know with as much notice as possible so we can rebook the delivery otherwise you may incur additional delivery charges.
Damaged goods
We strongly advise you to inspect the goods prior to signing for delivery. This is most important with boxed items containing Windows with glazed units. It’s rare but damage does happen. So if you discover that a product is damaged on delivery, you must sign the delivery note as “Damaged” and contact us as soon as possible. If you later find there is damage to the product after you have signed as received in good condition, you have 10 days from delivery to notify us, after which no exchange can be made. Packages signed for “Unchecked” will be deemed to be received in good condition.
Returns policy
For the return of unwanted goods, you are responsible for the cost associated with returning the items to us. You must ensure that the goods are suitably packaged to prevent damage in transit and are in the same condition as they were when delivered to your delivery address. Should the situation arise where the packaging has been damaged then we will charge a 10% repackaging fee which will be determined by the type and size of the product(s).
The return window is 30 days from the date of order.
Please contact us to confirm the return address and if you require a pre-paid returns label.